Refund policy
RETURN AND REFUND POLICY
Effective Date: July 18, 2026
Cintron Business Growth Advisory provides professional advisory, consulting, website, and digital services. Because our services involve reserved time, analysis, preparation, strategy, and customized work, refunds are handled according to the terms below.
1. FREE DISCOVERY CALLS
Free discovery calls do not require payment and therefore are not eligible for a refund.
Please provide reasonable notice if you need to cancel or reschedule a discovery call.
2. STRATEGY SESSIONS AND CONSULTATIONS
A paid strategy session or consultation may be canceled or rescheduled by contacting us at least 24 hours before the scheduled appointment.
When timely notice is provided, the client may request:
• A rescheduled appointment; or
• A refund of the amount paid
Cancellations made less than 24 hours before the appointment and missed appointments are generally non-refundable because the time was reserved specifically for the client.
We may, at our discretion, allow one rescheduling based on the circumstances.
3. BUSINESS GROWTH REVIEWS AND PROJECT-BASED SERVICES
Business Growth Reviews, assessments, planning engagements, website projects, and other customized services require preparation and professional work.
Once work has started, amounts earned for work already performed are non-refundable.
If a client cancels before completion, we may refund any unused prepaid amount after deducting:
• Fees for work already completed
• Time already committed to the project
• Non-refundable third-party expenses
• Software, application, domain, platform, contractor, or other costs incurred for the client
Deposits may be non-refundable when stated in a proposal, invoice, booking confirmation, or service agreement.
4. ONGOING ADVISORY AND MONTHLY SERVICES
Monthly advisory, website-care, digital-support, or similar recurring services may be canceled before the next billing period begins.
Payments for a billing period that has already started are generally non-refundable and are not prorated, except where required by law or agreed in writing.
Cancellation stops future billing but does not eliminate payment obligations already incurred.
5. DIGITAL DELIVERABLES
Customized reports, assessments, recommendations, strategies, website work, written materials, digital files, and other completed deliverables cannot be physically returned.
Refunds are not provided merely because a client changes direction, does not implement recommendations, or decides not to use an approved or completed deliverable.
We will make reasonable efforts to correct a deliverable that materially fails to match the agreed written scope.
6. THIRD-PARTY COSTS
Payments made to third parties are governed by the third party’s policies and may be non-refundable.
These expenses may include:
• Shopify fees
• Domain registration
• Website applications
• Software subscriptions
• Hosting
• Advertising costs
• Payment-processing charges
• Licensed content
• Contractor or specialist expenses
Cintron Business Growth Advisory cannot guarantee refunds from third-party providers.
7. DUPLICATE OR INCORRECT CHARGES
Please contact us promptly if you believe that you were charged incorrectly or more than once.
Verified duplicate or incorrect charges will be corrected or refunded as appropriate.
8. HOW TO REQUEST A REFUND
To request a cancellation or refund, email:
julio@cintronbusinessgrowth.com
Include:
• Your full name
• Business name
• Email address used for the purchase
• Invoice or order information
• Service purchased
• Reason for the request
Submitting a request does not guarantee approval.
9. REFUND PROCESSING
Approved refunds will be submitted to the original payment method whenever reasonably possible.
We generally submit an approved refund within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.
10. WRITTEN AGREEMENTS
A proposal, invoice, statement of work, engagement letter, booking confirmation, or signed service agreement may contain additional cancellation and refund terms.
When a written agreement conflicts with this policy, the written agreement controls for that particular service.
11. CONTACT
Cintron Business Growth Advisory
Email: julio@cintronbusinessgrowth.com
Website: cintronbusinessgrowth.com